Here for the Right Reasons

In the AI era judgement is everything.

I work with leaders who are excellent at what they do and know their best work is still ahead.

I'm an individual I lead an organisation

"I led teams of 800 people through Shopify's global AI transformation across twelve countries. The single biggest lesson: whether it works or fails is almost never the technology. The returns depend entirely on how seriously you invest in the human side."

Rachel Garrett

Building what comes next.

About Rachel

Twenty-five years of leading.

I have spent my career at the intersection of people, performance, and change, in organisations moving fast, under pressure, through uncertainty. I am an accredited coach and a trained mediator.

I spent the better part of a decade at Shopify across three distinct eras. First, as part of a pioneering team that was made remote-first before the rest of the world thought it was possible; then through rapid global scaling during Covid; and finally working deep in the AI transformation that changed how Shopify operated.

I have implemented AI at international scale, AI that has changed business results. I know what it takes, what works, and what doesn't.

Research confirms that a major shift is underway.

We are seeing a major shift in workforce planning. For the first time in generations the most in-demand capabilities are not technical. They are human. Focus. Adaptability. Empathy. The ability to act with intention when everything around you is moving fast.

Resilience, flexibility, and agility now rank above AI literacy in employer demand.

WEF Future of Jobs Report, 2025

As AI adoption becomes increasingly universal, leaders and organisations that will pull ahead are not those with the best tools. They are those who know what they bring that no tool can replicate, and invest in it deliberately.

That is the work I do. With people. With teams. With organisations ready to take it seriously.

How to work together

Three ways to work with Rachel.

For individuals

1:1 coaching

Coaching and Get It Done

For people who are excellent at what they do and want their leadership to match. Grounded in your actual situation.

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Peer learning

SIMPLE™ Circles

A small group peer learning community for building the human capabilities AI can't replace: self-awareness, clear thinking, and the ability to lead well under pressure. Eight sessions, facilitated by Rachel.

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For organisations

Transformation

Human.AI Operating System

A diagnostic and development programme that measures and builds the seven human dimensions that determine whether AI transformation succeeds or fails. Developed with Joe Consedine.

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